From August 1st, SATA Group's airlines, SATA Air Açores and Azores Airlines, will concentrate their customer service in the Azores (ticket sales, booking changes, and general information) at airport sales counters and in the Contact Center (phone service).
This initiative aims to ensure the company's sustainability in the medium and long term, with actions that aim to boost effectiveness, generate income, and increase the efficiency and profitability of human and material resources while retaining a focus on customer service.
This measure, in particular, aims to improve customer service by strengthening the channels closest to passengers and increasing service capacity through the Contact Center. These two channels face significant customer response challenges that must be addressed immediately.
The reorganization of the customer service model will require the transfer of services and human resources from the current sales offices in urban centers to sales counters located at the company's airport structures in the Azores. This will allow efforts to be channeled to offer an increasingly efficient in-person or remote customer service to the airlines' customers.
In addition to these two contacts, the airlines continue to invest in digital channels, as the commercial website at www.azoresairlines.pt, where it is possible to carry out a set of commercial operations, such as carrying out bookings and purchasing tickets, purchasing additional services, or getting information on the services available.
SATA Group’s airlines have sales counters in the nine airport structures in the Azores, as well as in Lisbon and Porto airports.