Contact Center
Dial 296 209 720
International callers, please dial (+351) 296 209 720.
Call to Portuguese national fixed network. The cost of communications depends on the tariff agreed with your operator.
The contact center is available 24 hours a day, 7 days a week, our Contact Center handles most services such as information on schedules and fares, bookings and payments, special requests, SATA Imagine service, and general passenger support.
You may also contact us via:
| info@sata.pt | |
| Fax | (+351) 296 288 631 |
Ticketing Offices
Ponta Delgada
Airport (PDL)
Open from 05:00 a.m until 09:00 p.m.
Sales Office (PDL)
Av. Infante D. Henrique, 55
9504-528 Ponta Delgada
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.
Lisbon
Sales Office (LIS)
Av. da Liberdade, 261
1250-143 Lisboa
Phone:
(+351) 213 553 110
Open from Monday to Friday: 9:30am until 12:30pm and 1:00pm until 5:30pm.
Airport (LIS)
TERMINAL 1;
Open while flight hours.
Porto
Airport (OPO)
Working Hours of the Porto Airport Sales Desk:
Monday to Thursday: from 10:00am to 08:00pm
Friday: from 10:00am to 10:00pm
Saturday and Sunday: Open while flight hours.
Santa Maria
Airport (SMA)
Open every day from 9:00 am to 5:30 pm.
Sales Office (SMA)
Rua Dr. Luis Bettencourt
9580-529 Vila do Porto
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.
Flores
Airport (FLW)
Open while flight hours.
Sales Office (FLW)
Rua Senador André Freitas, 5
9970-337 Santa Cruz das Flores
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.
Corvo
Sales Office (CVU)
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.
Terceira
Airport (TER)
Open while flight hours.
Sales Office (TER)
Rua Direita, 76
9700-522 Angra do Heroísmo
Open from Monday to Friday from 9:00 am until 6:00 p.m.
São Jorge
Airport (SJZ)
Open while flight hours.
Sales Office (SJZ)
Rua Maestro Francisco de Lacerda nº40
9800-551 Velas
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.;
Horta
Airport (HOR)
Open while flight hours.
Sales Office (HOR)
Largo do Infante
9900-016 Horta
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.
Graciosa
Airport (GRW)
Open while flight hours.
Sales Office (GRW)
Rua Dr. João de Deus Vieira
9880-379 Santa Cruz da Graciosa
Open from Monday to Friday from 09:00a.m. until 12:30p.m. and from 13:30p.m. until 17:30p.m.
Pico
Airport (PIX)
Open while flight hours.
Sales Office (PIX)
Rua D. Maria da Glória Duarte
9950-337 Madalena
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.
Toronto
Toronto Sales Office (Canada)
Azores Airlines
1274 Dundas St. West , Toronto Ontario, M6J 1X7
TEL: 416 515 7188 (Customer Service from 9:00 a.m. until 6:00 p.m.)
FAX: 416 515 0106
EMAIL: reservations.canada@sata.pt
Open Monday to Friday, from 9:00 a.m. until 5:00 p.m.
Closed: Saturdays, Sundays and statutory holidays.
Aviareps
E-mail:
Sata.germany@aviareps.com
Bookings: +49 (0)69-770 673 056
Sales: +49 (0)69-770 673 037
Dublin
Sales Office (DUB)
APG Ireland | Airline Business
27 Lower Ormond Quay
Dublin 1
Phone:
01 8045102
Fax:
353 814 5834
Fredi Aravena
sata@airlinebusiness.ie
Discover the world
E-mail:
uksales@flysata.eu
Aviareps
Phone:
(+34) 915 687 350
E-mail:
Sata.spain@aviareps.com
Budapest
Sales Office Hungary
Tensi Aviation Ltd
Office 24 - Upper Link Building
H-1023 Budapest Komjadi, B u-1
Phone:
36 1 345 1524
Fax:
36 1 999 1466
Buzás Andrea
sata@tensi.hu
Moscow
Ticketing Office Moscow
GRM
Ibragimova St. 5-A
105318 Moscow
Phone:
77196354540
Fax:
771901001
Valentina Dobromyslova
valentina@grm-russia.com
Bucharest
Ticketing Offices Romania
Regional Air Support
Sos Bucursesti-Ploiesti, nr 40
013069 Bucharest
Phone:
40 (21) 2307251
Mobile Phone:
40 744544474
Dorin Ivascu
dorin@baneasa.biz
Warszawa
Ticketing Office Warszawa
Intrep Poland TPS SP
ul. Modularna 3a
02-238 02-238 Warszawa
Phone:
48 (22) 5755252
48 (22) 575524850
Mobile Phone:
48 (501) 347860
Justyana Jungiewicz
justyna@intrep.com.pl
Prague
Ticketing Office Prague
Art of Travel
V Jám? 1
110 00 Prague 1
Phone:
420 (224) 239250
Mobile Phone:
420 (732) 584111
Vincent Soriano
sata@artoftravel.eu
Copenhagen
Sales Office (CPH)
APG-NORDIC ApS
Vester Farimagsgade 3
DK 1606 Copenhagen V
Phone:
(+45) 33330344
sata@gateways.dk
Boston
Fall River Sales Office (BOS)
Azores Airlines
211 South Main Street, Fall River MA 02721 2819 @locality: Massachusetts
Phone:
(+1) 508 677 0555 (Customer Service from 9:00 a.m. until 6:00 p.m.)
(+1) 800 762 9995
Fax:
(+1) 508 677 0556
reservations.usa@sata.pt
Open Monday to Friday, from 9:00 a.m. until 5:00 p.m.
Closed: Saturdays, Sundays and statutory holidays.
California
Sales Office (CA)
Azores Airlines
Phone:
(+1) 209 620 8221
Oakland
Sales Office (OAK)
Azores Airlines
1396 E Santa Clara ST,
San Jose CA, 95116
Phone:
(+1) 669 292 5454
Zeto Carvalho
zeto.carvalho@sata.pt
Open Monday to Friday, from 9:00 am until 5:30 p.m.
Closed Saturday, Sundays and statutory holidays.
Boston
New Bedford Sales Office (BOS)
Azores Airlines
128 Union Street, - New Bedford MA 02740 @locality: Massachusetts
Phone:
(+1) 508 677 0555
(+1) 800 762 9995
Fax:
(+1) 508 677 0556
Open Monday to Friday, from 8:30 am until 5:00 p.m.
Closed: Saturdays, Sundays and statutory holidays.
Customer Care
Help us to serve you better!
If you would like to make a suggestion or give us your opinion or complaint, about one of our services, you may do it through our Customer Service, using the following contacts:
| Customer Care | Rua Dr. José Bruno Tavares Carreiro, n 6 |7º Piso 9500-119 Ponta Delgada Azores - Portugal |
|---|---|
| Complaint | Form |
Losses and damages
Ponta Delgada
Phone:
+351 296205413
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.pdl@sata.pt
Open while flight hours.
Lisbon
Phone:
+351 218431183
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
customerfirst@groundforce.pt
It will only be provided information regarding:
- processes opened up to 7 days after the flight date;
- processes opened at Lisbon airport, assisted by Groundforce. No information will be given about cases opened in other airports.
Porto
Phone:
+351 218431183
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
customerfirst@groundforce.pt
It will only be provided information regarding:
- processes opened up to 7 days after the flight date;
- processes opened at Porto airport, assisted by Groundforce. No information will be given about cases opened in other airports.
Santa Maria
Phone:
+351 296820188
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.sma@sata.pt
Open while flight hours.
Flores
Phone:
+351 292590350
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.flw@sata.pt
Open while flight hours.
Corvo
Phone:
+351 292590310
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
cvukl01@sata.pt
Terceira
Phone:
+351 295540031
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.ter@sata.pt
Open while flight hours.
São Jorge
Phone:
+351 295430360
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.sjz@sata.pt
Open while flight hours.
Faial
Phone:
+351 292202310
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.hor@sata.pt
Open while flight hours.
Graciosa
Phone:
+351 295730170
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.grw@sata.pt
Open while flight hours.
Pico
Phone:
+351 292628380
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
lost.found.pix@sata.pt
Open while flight hours.
Frankfurt
Phone:
0049-690-690-7001
E-mail:
Baggage-tracing@Fraport.de
Tel.:
0173-6998513
E-mail:
a.escher@fraport.de
Barcelona
Phone:
34-93 293 06 48
Monday to Friday 09h00 a.m. until 08h00 p.m.
Oakland
Phone:
669 292 5454
Cargo
Head Office / Booking
Phone: (+351) 296 209 797
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail: carga.reservas@sata.pt
Schedule: from 08h00 until 18h00
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 296 206 023/22
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 296 286 312
E-mail: pdlfesp@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 296 820 183
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 296 886 503
Email: smafa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 295 540 043
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 295 540 046
E-mail: terfasp@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 295 730 175
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 295 732 203
E-mail: grwfa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 292 202 315/292 202 316
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 292 943 112
E-mail: horfesp@sata.pt
Airport Warehouse
Phone: (+351) 292 628 385
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Email: pixfesp@sata.pt
Airport Warehouse
Phone: (+351) 295 430 365
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 295 432 246
E-mail: sjzfa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 292 590 355
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 292 542 135
E-mail: flwfa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 292 590 310
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 292 596 170
E-mail: mailto:cvufesp@sata.pt
Closed: Saturdays/Sundays/Holidays
APG Portugal Cargo
E-mail: office@apgcargo.pt
Phone: +351 215922745
Address: Terminal de Carga Aérea Aeroporto Humberto Delgado Ed. 134, Piso 2, Gab. 2240
1750-364 Lisboa
Schedules: Monday to Friday from 09h00 a.m. to 05h30 p.m.
Azores Airlines / GSA
Office / Booking
Phone: (+351) 21 847 57 49
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 21 847 50 14
E-mail: gsa.act2@gsa.pt
Azores Airlines / GSA
Airport Warehouse
Phone: (+351) 21 846 24 54
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
APG Portugal Cargo
E-mail: office@apgcargo.pt
Phone: +351 215922745
Address: Terminal de Carga Groundforce
Aeroporto Sá Carneiro
4470-558 Maia
Schedules: Monday to Friday from 09h00 a.m. to 05h30 p.m.
Azores Airlines / GSA
Airport Warehouse
Phone: (+351) 22 948 19 36
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
Fax: (+351) 22 948 46 40
E-mail: gsa.opo@gsa.pt | gsa.sales.opo@gsa.pt
Cargo Handler – SWISSPORT Cargo
General Manager: MICHAEL KISKO
Phone: 001 617 702 2488
E-mail: michael.kisko@swissport.com;
jonathan.bausemer@swissport.com;
csbosops.cs@swissport.com;
ex-spcargo-bos-om@swissport.com
GSA Cargo – APG INC USA
Customer Service Manager
Phone: 001 617 515 1215
E-mail: michelle.defronzo@apg-ga.us
us.cargo@apg-airlines.com
Cargo Handling Agent – GTA WORLD Cargo
Warehouse Manager: SAI RAMESH
Phone: 001 905 671 4443
Mobile: 001 905 699 8897
E-mail: sairamesh.thirumala@gtadnata.ca
Operations
Phone: 001 905 671 4446
E-mail: stephen.xu@gtadnata.ca;
warehouse@gtadnata.ca
GSA Cargo – APG INC CANADA
Operations Manager
Phone: 001 604 802 7668
E-mail: M.tang@apg-ga.com
ca.cargo@apg-airlines.com
CARGA ( IAS HANDLING)
Station Manager: Beatriz Meléndez
Phone: +34 934780449 Ext 5002
E-mail: beatriz.melendez@iashandling.aero
Operations
Phone: +34 934780449 Ext 5201 /5203
E-mail: opsimportbcn@iashandling.aero
opsexpotbnc@iashandling.aero
Warehouse Supervisor
Phone: +34 934780449 Ext 5006
E-mail: superwhbcn@iashandling.aero
If your contact with us or the transport service we have provided did not meet your best expectations, you can express your opinion through the form below.
Corporate communication
To request information on the activities of the SATA Group companies and to clarify any queries on released news or information, we are at your disposal through the following contacts:
Communication & Brand
Phone:
(+351) 296 209 748
Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.
E-mail:
comunicacao@sata.pt